Refund policy
Last updated: [14-10-2026]
We want you to be happy with your purchase. If you’re not, here’s how returns work.
Return window
You can request a return within 7 days of delivery.
Eligibility
To qualify, the item must be unused, in its original packaging, and with all tags and accessories. We don’t accept returns on items that are used, damaged by the customer, or [list any non-returnable items, e.g., hygiene products].
Damaged, defective, or wrong items
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. We will arrange a replacement or refund at no extra cost to you.
How to request a return
- Email velourse12@gmail.com or WhatsApp 8439631617 with your order number and reason
- Share photos or a video if the item is damaged or wrong
- Once approved, we’ll arrange a pickup or give you return instructions
Refunds
- Approved refunds are processed within 5-7 business days after we receive and inspect the item.
- Prepaid orders are refunded to the original payment method.
- COD orders are refunded by bank transfer or UPI. We’ll ask for your details.
- Shipping and COD fees are non-refundable unless the item was damaged, defective, or wrong.
Cancellations
You can cancel an order before it ships by contacting us as soon as possible. Once dispatched, it can’t be cancelled, but you may return it after delivery under this policy.
Contact: velourse12@gmail.com | WhatsApp 8439631617